Frequently Asked Questions

What are your shipping policies?  

We do both local and worldwide shipping! Read more here.

 

What is your Return Policy?   

Exchanges can be made for full-priced merchandise purchased in store with the original receipt and tag within 30 days of purchase. We have a 30-day return policy specifically for online purchases. Read more here.  

 

Is there a warranty period for my jewellery? 

All our pieces will be covered under a 1-year warranty under these conditions here.  

 

How do I find out my ring size? 

On how to measure your ring size, please click here 

  

Can I customise my own jewellery piece?

Definitely, we'd be honoured to play our part in celebrating the ones you love. Read more about our bespoke process here.

 

What does your Si Dian Jin set include? 

We offer unique sets of Si Dian Jin with jade as the key feature of this significant gift. Read more about it here.

 

How do I care for my jade jewellery?

Small steps can go a long way! We recommend you read our full guide here.

 

Where can I get my Choo Yilin jewellery serviced at?

If you have any questions or concerns regarding your jewellery, our customer service team will be more than happy to assist you. Find our contact details here.

 

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